How to increase customer loyalty through customer empathy
Empowering today’s brand experiences with technology and human-centric interactions
How AI, data science and analytics can be leveraged to make customer experiences more delightful for clients and more profitable for companies.
The era of hyperconnectivity has opened a world of possibilities for brands to engage with customers in meaningful ways through their preferred channels when they need it the most. Companies that can harness deep analytics and customer data to generate actionable insights, will be able to anticipate customers’ needs. Those able to combine these capabilities with true omnichannel experiences will be able to successfully increase customer loyalty and wallet share.
This webinar explores how the key to customers’ hearts is found in humanized touch points and how companies can leverage technology to empathize and create powerful connections with consumers. It will discuss how CX companies like Atento leverage technology, knowledge and talent to accelerate companies’ customer-centric innovation agendas, while optimizing resources.
Register for the webinar to learn:
- The value for customers and brands of empowering high-performance CX agents with AI, data and analytics
- How to deliver consistent omnichannel customer experiences, seamlessly across digital and voice channels
- How to automate repetitive manual activities to increase productivity and optimize efficiency
Speaker
Josh Ashby
Chief delivery officer
Atento
Ashby has a strong global background both in operations and technology. He has lead teams in Asia, Europe, Africa, and Latin America, and brings a wealth of expertise in developing operational processes and strategic relationships with large international clients. He also developed technological solutions to deliver best in class performance across the partner portfolio.
Before joining Atento, he worked as global vice president of operations at Teleperformance, where he has spent much of his career in various senior positions working to transform client operations and build high-performance teams to support strategic initiatives and exceed company goals. Ashby holds a Bachelor of Science degree in Entrepreneurship from the University of Utah and has several certifications in Lean Six Sigma methodologies. With this appointment, Atento underpins its global transformation strategy with an aim to rolling out highly sophisticated and innovative customer relationship solutions combined with the human touch.
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