What does it mean to demonstrate ROI in Covid-19 times?
Qualtrics will explore how CX measurement is evolving and the tactics organizations should use to calculate whether today's CX efforts are meeting customer expectations.
It's never been an easy task to show the return on investment (ROI) of customer experience projects - and now, thanks to the global health emergency, things have gotten tougher for CX professionals.
In this session, Qualtrics will explore how CX measurement is evolving and the tactics organizations should use to calculate whether today's CX efforts are meeting customer expectations.
Attend the webinar for insights to drive your business forward, including:
- Why right now it’s more important to act - not measure
- How to show ROI in your Covid-19 CX response and beyond
- The long-term impact on CX metrics due to Covid-19
- How do you measure customer experience now? Should you at all?
Speaker
Yusdi Santoso
Head of CustomerXM Strategy EMEA
Qualtrics
Yusdi Santoso spent the last decade at the forefront of CX as a practitioner, thought leader, and advisor. Santoso worked on over 30 major CX transformations, including for world’s leading B2B organisations.
