CX Talks: Is the metaverse the future home of CX?
Join CX Network and Anna Noakes Schulze for the 101 on CX in the metaverse
Watch this edition of CX Talks to find out how your brand can make waves in the metaverse
Since late 2021, consumers have been captivated by the possibility of being able to work, play and learn in a series of virtual worlds known as the metaverse.
In response, some of the today’s biggest brands – and even sports teams – have been stepping into the metaverse and pushing the boundaries of what is possible in experience management. But is the metaverse the future home of CX?
Join CX Network’s editor in chief Melanie Mingas as she explores the future of digital CX with Anna Noakes Schulze, head of community experience at TheNTWK | Digital Business Models, founding member of Women in CX, co-author of Customer Experience 3, and a leading authority on digital experience innovation.
Join this edition of CX Talks to hear:
- Which brands are making waves in the metaverse.
- The key elements your metaverse strategy must incorporate.
- Practical tips for leading a brand into the VR-powered future.
Speakers
Anna Noakes Schulze
Head of Community Experience
TheNTWK | Digital Business Models
Anna is a digital experience strategist with more than 20 years of experience working with digital agencies, consultancies, start-ups and online communities. She is an expert on human-centred digital experiences, working at the intersection of CX and digital business models to extend the human touch into the virtual world. Anna is a TEDx, keynote and events speaker on topics including customer-centricity, CX for platforms and ecosystems, metaverse, Web3, NFTs, loyalty and brand experience. She is a founding member of the Women in CX community and head of community experience at TheNTWK, the online community for digital business innovators.
Melanie Mingas
Editor-in-chief
CX Network
Melanie is editor-in-chief of CX Network, handling all client projects and online multi-media content, and leading the team to ensure CX Network is the go-to resource for CX professionals around the world.
