CX Talks: Building agent-assist technologies that actually empower
Learn how AI-powered agent-assist can improve efficiency within call centers and dramatically enhance agent interactions with customers
In CX Network’s report Global State of CX 2024, it was found that fewer than half of those surveyed trained their teams on data management.
Yet AI is undoubtedly a game-change for customer experience in the 21st century.
Register for Building agent-assist technologies that empower and join Georgina Wilczek, Event host, CX Network, Bayu Febriajie, Chief Product Owner, Digital Servicing, CCIB, Standard Chartered Bank and Rich Minta, Senior Manager, Solutions Consulting ANZ, Sprinklr (Australia) as they discuss how AI-powered agent-assist technologies can be proactively employed to improve efficiency within call centers and dramatically enhance agent interactions with customers.
This masterclass is designed to equip audiences to identify, prioritize, and implement agent augmentation initiatives that leverage the power of AI to empower teams.
Join as us to find out:
- Why the agent experience matters, and its impact on CSAT
- Prioritizing the agent struggle –discover a new framework to select avenues for agent-assist and deflection technologies
- Defining success – measuring what matters via comprehensive agent engagement
- How to deliver personalized customer interactions without agent burnout
Click here to watch this session On Demand.
Speaker
Bayu Febriajie
Chief Product Owner, Digital Servicing, CCIB
Standard Chartered Bank
Richard Minta
Senior Manager: Solutions Consulting
Sprinklr
Sponsor
