How to create spontaneous data-driven experiences
Learn how to reimagine CX with the right blend of digital, data and domain with WNS
Join this webinar to learn how to deliver differentiated, seamless and immersive customer experiences through a data-driven strategy.
For businesses to thrive in 2023 they will need to anticipate customers' needs and deliver hyper-personalized, seamless and immersive customer experiences. Such experiences are the future of CX, but knowing where to start in the CX transformation journey can be a daunting task.
Through data analytics it is possible to uncover intelligent insights to understand customer behavior. But quality data alone is not enough – digital tools and domain expertise are also required. When capabilities in these three areas are maximized and harmonized, a truly reimagined CX strategy is possible.
When capabilities in these three areas are maximized and harmonized, a truly reimagined CX strategy is possible. Through data analytics it is possible to uncover intelligent insights to understand customer behavior. This in turn drives meaningful conversations for a more proactive, agile experience leading to a friction-free customer journey.
Join this webinar to hear how to develop personalized, frictionless customer experiences through the combination of data, digital and domain with WNS.
The discussion will cover:
• Crafting a data-driven strategy for actionable business intelligence.
• Offering a seamless, personalized and effortless customer experience with agile and scalable solutions across channels.
• The necessity of in-depth domain knowledge – a crucial factor to drive differentiated and immersive experience.
Speakers
Karandeep Ahluwalia
Corporate SVP, Capability & Strategy
WNS
Karandeep is the Head for Capability and Strategy across Customer Experience Services at WNS. He is responsible for building relevant strategy around services, technologies and analytics led solutions for all the industry verticals enabling Digital CX business for WNS. He has a total work experience of 28+ years handling various assignments across Airlines Sales & Operations, BPM Operations and BPM/IT multi-supplier interface as a client.
Vishesh Gangal
Consultant Leader, Analytics Solutions for WNS Triange
WNS
Seasoned analytics consulting professional, Vishesh has more than 22 years of experience consulting clients in their journey to become a data driven organisation. He has worked with clients across industries including retail & consumer, financial services, industrial products & manufacturing. A Data and Analytics enthusiast at heart, he has conceptualized, designed and delivered analytics solutions across the technology stack from data to insights. He has been leading the data driven transformation agenda for clients, helping them adopt modern cloud platforms and advanced decision making based on advanced analytics, machine learning and AI.
At WNS, Vishesh is the global solutions and consulting leader for the analytics practice and is responsible to drive the growth agenda for the practice. He owns building new solution and capability areas, leading go-to- market initiatives and create winning solutions for the clients. He specializes in providing analytics solutions and delivering value for large transformational initiatives.
In the past, he has worked with PwC and Accenture in analytics leadership roles.
David Hicks
Founder & CEO
TribeCX
As the CEO of TribeCX David (a group of some of the worlds most accomplished Customer Experience practitioners) David has coached Senior Leaders of global companies on Customer Experience from UPS to the UK Police. David regularly speaks on Customer Experience (in 17 countries across 2018/19), telling a unique practical story of customer experience transformation, from both a practitioner and advisors perspective and sharing details of proven practices. David is also Chairman of TMD, a North American marketing communications company leveraging customer experience based in Canada.
Sponsors
