Boost conversion rates with perfectly timed channel integration

Brands that provide the right channels in the right ways are rewarded by their customers.  Stronger customer retention rates are seen by businesses that adopt omnichannel strategies in comparison to those that do not. 

However, channel integration is a sticking point for many brands. In the Global State of Customer Experience 2019 report, only 7 per cent of the CX experts surveyed could confidently say they provide an omnichannel model.

Sound of Data has discovered a tactic for integrating voice channel technology into critical moments of the customer journey which maximizes the added value of one-to-one human interactions and increases conversion rates.

In this webinar, the CX technology expert will reveal how to manage customer service call volumes while increasing quality as you seamlessly embed click-to-call into the customer experience.

Attend this webinar to learn: 

• Why phone/voice is still the most preferred customer service channel
• How WebRTC seamlessly fits in the online customer experience compared to traditional phone calls
• The minimum effort and maximum value of integrating click-to-call
• The key to providing global customer service voice access
• Ways to increase conversion and engagement in the online customer journey
• Tactics to maximize customer feedback after phone calls
• How to facilitate anonymous access

Speakers

Gerard Nijboer
Product manager
Sound of Data