Advanced CX through voice, biometrics and AI
Learn how to deliver CX through voice, using biometrics and AI
Increase CSAT, NPS & ESAT scores with voice services via Microsoft's Digital Contact Center, Nuance Gatekeeper and Argano High-Performance CX Connect data model
During this Argano, Microsoft and Nuance webinar about advanced CX through voice, biometrics, and AI, you will learn how to increase your CSAT, NPS and ESAT scores by providing a superior level of voice services through the Microsoft Digital Contact Center (DCC), Nuance Gatekeeper, and the Argano High-Performance CX Connect data model.
We will discuss best practices on how to personalize every customer, partner and employee interaction, as well as how to decrease fraud and other complex use cases through biometrics. In addition to this, we will be providing advice about proactive and predictive next best actions through AI balance with a focus on people, process and technology.
Join this webinar to learn:
- How Voice, Biometrics, AI and CX Connect can increase CSAT and NPS scores by providing seamless personalized, proactive and predictive voice interactions.
- How advanced use cases such as Fraud Prevention risk can be mitigated
- How Argano, Microsoft and Nuance can drive balance through a people, process and technology foundation
Speakers
Ariel Freidenberg
VP, Security & Biometrics
Nuance
A senior sales and business development executive in the fraud prevention and security business, with vast experience in selling into global markets and diverse verticals, Ariel Freidenberg holds a B.A. in Law and Economics and an MBA in Business Administration. Prior to joining an early stage voice biometrics start-up company, Ariel was an attorney in one of the leading law offices in Israel, following an internship at the Supreme Court of Israel. Ariel is working closely with very large enterprises in the Telco space, Financial Services and Healthcare Plans to implement more efficient, secure, customer centric and innovative experiences for their customers and their employees.
Jon Rastia
Senior Director, Global CE Transformation
Argano
Jon Rastia brings 20+ years of designing and implementing CRM solutions, coupled with a record of outstanding leadership and success resulting in reduced costs, increased efficiencies, and improved ROI. Jon brings a deep knowledge of successfully applying CRM in several industries; his experience includes retail, manufacturing, insurance, and financial services.
Alpana Bajaj
Voice Program Manager
Microsoft
Alpana has over 16 years of professional work experience in Software Program Management and Development. She is passionate about providing the best user and customer experiences using her strong customer empathy, passion for products and analytical skills. Alpana’s development experience helps in influencing technical design with engineers.
Greg Moser
VP, Dynamics 365 Engagement
Argano
As Vice President for Dynamics 365 Client Engagement, Greg is responsible for driving the strategy and vision of the Microsoft Dynamics 365 CE practice and go-to-market for ArganoArbela’s client engagement solutions. He brings over 22 years of delivering customer experience transformative programs and has been involved in the some of the largest CRM deployments globally. He has spent his career building customer experience practices, which have won multiple awards for CRM, customer service, financial services, and user adoption. Greg has worked for various organizations, including Avanade, Accenture, HCL, PowerObjects, Hitachi among others, working in a team environment focused on optimizing, creating, and being part of high-performing teams. Greg is a team-oriented leader, who is passionate about delivering balance through people, process, technology, and data to drive business outcomes.
