How Nordea Turn Their Customer Data Into Actionable Insights
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Thomas Folkjaer is the Head of Customer Insight of Nordea, a Swedish financial services group. In this interview with CX Network from CX Excellence World he talks about:
- What customer experience excellence means to him
- How at Nordea they turn customer data into actionable insights
- Future trends of insight, including predictive analysis
- How customer experience differs within the Nordics region
- How CX leaders can build a true customer-centric culture
Thomas Folkjaer is the Head of Customer Insight of Nordea, a Swedish financial services group. In this interview with CX Network from CX Excellence World he talks about:
- What customer experience excellence means to him
- How at Nordea they turn customer data into actionable insights
- Future trends of insight, including predictive analysis
- How customer experience differs within the Nordics region
- How CX leaders can build a true customer-centric culture
