CX TALK: Nordic Choice Hotels’ Digital Retention Strategy
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Theresa Mattison is the Head of Ecommerce at Nordic Choice Hotels. In an interview at the CX Exchange Europe, she spoke about:Attracting and retaining customers through digital channelsThe implementation of a digital strategy to become stronger in retentionHow executives can build a case study for a digital strategyBuilding an emotional connection with customers through digital channelsLeveraging the digital service for customer loyaltyWhether the Nordics region is on par with Europe, and global...
