How to tailor your international CX program

Strategies to unlock customer loyalty and take your global CX strategy to the next level.

Uncover insights into the customer journey and harness feedback across every stage for enhanced customer satisfaction.

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This FREE webinar was recorded on:
21 September, 2023
03:00 PM - 04:00 PM CET

In today's rapidly evolving landscape, consumer expectations are ever-evolving. The first step in creating an excellent customer experience is getting customer feedback. Customer feedback can help you identify what’s working and which areas need improvement. The brands that engage with their customers feedback and act on insights quickly will reduce the chances of losing customers to a competitor. So how can you do this on an international level?

For this webinar we are joined by SurveyMonkey's senior research scientist, Sam Gutierrez, and senior product marketing manager, Natalie Aghdaey. Together, they will explore how brands can relate to their customers on an international level and use Net Promoter Score to keep pace with changing preferences across markets and demographics. Join them as they dive into the world of customer experience, we'll explore various opportunities and challenges, with a focus on Net Promoter Score across the world. Watch this on demand recording to:

Identify the best approaches for recognizing customer priorities and crafting a CX program centred around them.
Harness the power of data and social listening, while leveraging NPS metrics.
Discover techniques for optimising your NPS program across markets and demographics

Speakers

Natalie Aghdaey
Senior Product Marketing Manager (CX and Industries)
SurveyMonkey

Natalie is a senior product marketing manager at SurveyMonkey. She focuses on SurveyMonkey’s go-to-market strategy for key industries and for customer experience feedback solutions.

Sam Gutierrez
Senior Research Scientist
SurveyMonkey

Sam is a senior research scientist at SurveyMonkey. He focuses on how brands are engaging with their customers on a global scale and how that impacts international CX trends.

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