Elevating customer insights to drive CX alignment
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Most CX professionals understand the challenge of managing internal stakeholder groups to inspire enthusiasm for much-needed CX initiatives. Combining the power of data and analytics with the conviction of internal influencers can catalyze a cultural shift, leading to business-wide customer-centricity and increased innovation in customer experience.
Join this session as Holly Felicetta, director of Kinetics AI at NPSx and Adam Elliot, independent consultant currently heading up insigh...
