Qualtrics QQ

Research involving 23,000 consumers showing the key areas companies need to make improvements and the practical next steps for moving forward in 2022

Qualtrics reveals the highlights from its study involving 23,000 consumers on the customer experience expectations to take hold in 2022

An introduction to customer satisfaction with four key customer satisfaction measurements

C-Suite executives say that spending will increase in the coming months due to employee and customer demands

Nearly 18,000 consumers around the world reveal how their experiences impact three loyalty metrics – trust, advocacy and likelihood to purchase more

All companies want to exceed customer expectations, but do you really know what that means?

Discover why customer relationship health management is the new way to create impactful experiences

Driving through improvements in a brand’s Net Promoter Score can increase revenue, mitigate risk and enhance customer lifetime value

Qualtrics shares insights from its 2021 Global Consumer Trends report, and looks at how consumer trends have been affected by the Covid-19 pandemic, and what this means for the future

Qualtrics explores the crucial metrics for accurately measuring the success of any customer experience strategy