CX Network
CX Network was established in 2012 to support professionals working to revolutionize buyer journeys and customer service.
Senior customer experience, service, insight, digital and marketing decision makers around the globe become members of the CX Network to access thought leadership primed to spark creativity and project breakthroughs. Through the Network, members capture practical learning points from peers and industry experts by connecting with them online and at our events.
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More content by CX Network
Top 50 customer experience leaders to follow in 2025
April 21 by CX Network
CX Network's top 50 people making an impact on customer experience
CX Relevance Report 2025
April 10 by CX Network
In this report, learn about CX trends like the rising cost of effort, generative AI and generative search
Customer data platforms: The future of CX management
April 02 by CX Network
Learn about customer data platforms and the future of customer experience in this report on case studies
ALDO’s AI-powered approach to workforce management
March 28 by CX Network
Ahead of All Access: WFM 2025 ALDO’s group manager of workforce management, Victor Hernandez Saldana, explains how AI can improve EX
Making the leap from reactive to proactive CX
March 27 by CX Network
Author Tim Thijsse talks about the 150 actionable steps practitioners can take to operationalize CX
Agentic AI solutions to up your CX game
March 19 by CX Network
As X2 and Enterprise Connect take place, CX Network rounds up four new agentic AI innovations changing CX
2025 Customer Service Transformation Toolkit
March 17 by CX Network
Essential tips on AI adoption to make the process less daunting
Beyond conversational: How to deliver unique UX in an AI-driven world
March 10 by CX Network
Conversational interfaces are no longer your brand’s USP. Discover how to innovate your user experience to deliver exceptional CX that stands out from the crowd
Navigating the shift in CX: Building a long-term, sustainable CX practice
February 25 by CX Network
How to create resilient, scalable systems by integrating people, processes and technology for long-term CX success
Groupon taps Trustpilot VoC to drive new service standards
February 18 by CX Network
Groupon and Trustpilot tell CX Network how to entice customers to leave reviews and why AI is both a blessing and a curse for VoC
How Chelsea Football Club uses a CDP to personalize the fan experience
February 17 by CX Network
Chelsea fans to receive personalized updates on matches and ticket availability, and tailored web and app experiences
How Swiss Airlines is delivering hyper-personalization at scale
February 13 by CX Network
In a bid to inspire its passengers to spread their wings, Swiss International Airlines has a new generative AI bot. Edward Pauls tells CX Network how it works
