Global State of Customer Experience Series
The Global State of Customer Experience Report series is CX Network's most popular market research campaign. Use this page to view various editions.
Customer experience leaders: Retail brands
March 01 by Chanice HenryCX Network has launched a new survey to discover the retail brands leading the way with customer relationship management.
The global state of customer experience 2018
August 29 by Chanice HenryMarket research on the biggest trends, challenges and investment considerations impacting today’s CX industry
The global state of customer experience 2017
August 22 by Zarina de RuiterThe biggest CX trends, challenges and investment priorities for the next 12-18 months
The Global State of Customer Experience 2016
March 31 by CX NetworkOur in-depth research report looks at the key customer experience trends, challenges and investments for the next 12 –18 months and the digital transformation of organisations.
