Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Why customer intimacy is the future of CX
April 23 by Amelia Brand
Ken Hughes shares how emotional intimacy drives real loyalty at the X4 Summit 2025
Get CX tips: Turning omnichannel insight into innovation
April 21 by Francesca Di Meglio
Learn about turning omnichannel insight into innovation, so CX professionals gain buy in.
Customer loyalty: Get tips on leveraging mobile apps
April 19 by Francesca Di Meglio
Get tips on leveraging mobile apps to build customer loyalty as part of an omnichannel strategy
How Qualtrics’ Isabelle Zdatny envisions the future of CX
April 17 by Amelia Brand
Discover how AI is reshaping CX in this expert Q&A with Qualtrics’ Isabelle Zdatny
ALDO’s AI-powered approach to workforce management
March 28 by CX Network
Ahead of All Access: WFM 2025 ALDO’s group manager of workforce management, Victor Hernandez Saldana, explains how AI can improve EX
Making the leap from reactive to proactive CX
March 27 by CX Network
Author Tim Thijsse talks about the 150 actionable steps practitioners can take to operationalize CX
Customer centricity, company growth and the future of customer listening
March 13 by Melanie Mingas
McKinsey’s Nicolas Maechler explains how leveraging customer feedback can drive experience-led growth – and double revenues
Using data to strike a balance between company and customer needs
March 03 by Melanie Mingas
How Coles used passive VoC and checkout technology to prove front-facing cameras on checkouts were negatively impacting CX, but not reducing theft
How to decide where AI can be used in your organization
March 03 by Melanie Mingas
According to consultant Michael Anderson, there are many ways to use AI, but deciding which capabilities are right for your organization is another story
7 Leadership capabilities to retain Gen Z customers
February 28 by Melanie Mingas
From behavioral economics to CX intelligence, Jeofrey Bean says there are seven capabilities that will help attract and retain the next generation of customers
Groupon taps Trustpilot VoC to drive new service standards
February 18 by CX Network
Groupon and Trustpilot tell CX Network how to entice customers to leave reviews and why AI is both a blessing and a curse for VoC
How Swiss Airlines is delivering hyper-personalization at scale
February 13 by CX Network
In a bid to inspire its passengers to spread their wings, Swiss International Airlines has a new generative AI bot. Edward Pauls tells CX Network how it works
