Customer Experience Guides
Here you will find all of CX Network's guides on a range of content including customer relationship management, omnichannel, voice of the customer, chatbots and CX metrics.
A step-by-step guide for customer journey mapping success
January 13 by Darcy Alexander
A guide to the steps required when implementing customer journey mapping
Top marketing mistakes to avoid
January 11 by Adam Jeffs
Uncover the worst marketing mistakes in customer experience and how to avoid them
Rules for self-service in customer experience
March 11 by CX Network
Use these rules to guide the process of using self-service support to meet customers on their own terms while reducing the financial burdens of customer service.
Customer experience metrics checklist
February 11 by CX Network
A checklist of tasks every CX professional should complete to ensure their customer success metrics strategies are holistic enough truly reflect customer needs
Winning tactics for B2B customer experience
January 27 by Gustavo Imhof
A guide to customer relationship management tactics to lock in customer retention in the B2B landscape
M&A checklist: Safeguard your customer experience
June 14 by Darcy AlexanderUse CX Network’s checklist of key customer experience considerations to make before, during and after a merger or acquisition.
A guide to customer engagement strategies
April 03 by CX Network
Read this guide on customer engagement strategies to assures organic growth
The complete CX Network guide: what is customer insights?
January 29 by CX Network
A complete guide on the power of customer insight and analytics to inform data-led decision making.
