Customer Experience Guides
Here you will find all of CX Network's guides on a range of content including customer relationship management, omnichannel, voice of the customer, chatbots and CX metrics.
A step-by-step guide for customer journey mapping success
January 13 by Darcy AlexanderA guide to the steps required when implementing customer journey mapping
Top marketing mistakes to avoid
January 11 by Adam JeffsUncover the worst marketing mistakes in customer experience and how to avoid them
Mastering UX and UI in customer experience: A CX Network guide
September 16 by Adam JeffsEnsure your user experiences (UX) and user interfaces (UI) are not causing customer churn by applying these insights from Google, Dell, IKEA and NBCUniversal
Rules for self-service in customer experience
March 11 by CX NetworkUse these rules to guide the process of using self-service support to meet customers on their own terms while reducing the financial burdens of customer service.
Customer experience metrics checklist
February 11 by CX NetworkA checklist of tasks every CX professional should complete to ensure their customer success metrics strategies are holistic enough truly reflect customer needs
Winning tactics for B2B customer experience
January 27 by Gustavo ImhofA guide to customer relationship management tactics to lock in customer retention in the B2B landscape
M&A checklist: Safeguard your customer experience
June 14 by Darcy AlexanderUse CX Network’s checklist of key customer experience considerations to make before, during and after a merger or acquisition.
A guide to customer engagement strategies
April 03 by CX NetworkRead this guide on customer engagement strategies to assures organic growth
A guide to Customer Experience - CX
March 15 by Darcy AlexanderThis guide to Customer Experience is an amalgamation of interactions between an organisation and their customer over the duration of their relationship.
The complete CX Network guide: what is customer insights?
January 29 by CX NetworkA complete guide on the power of customer insight and analytics to inform data-led decision making.
Your guide to omnichannel models
November 30 by Chanice HenryCompanies cannot rely on merely having a multichannel strategy. The majority of customers think brands need to improve to supply a seamless cross-channel experience
A customer experience guide to chatbots
June 11 by Adam MusprattThis guide explains how chatbots have changed the face of customer experience forever and everything you need to know about chatbots