Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, check out the resources below to learn how AI is advancing personalization, business operations and loyalty in CX.
Measuring the impact of AI on CX
October 11 by Carlos Del CorralDiscover three ways organizations are tackling the challenge of measuring the ROI of AI in CX
Flying high with Natural Language Understanding at Flight Centre
October 11 by Rhiannon Chandler-DayHow Flight Centre Travel Group generated actionable CX insights through Natural Language Understanding
AI, service and meeting the needs of vulnerable customers
October 02 by CX NetworkJames Towner, chief growth officer for ArvatoConnect, explains which fintechs must humanize the digital and digitalize the human
The language of innovation
October 01 by CX NetworkDiscover effective strategies to build out a digital transformation and AI strategy for multilingual customer service
Understanding AI: Your real-world CX playbook
October 01 by CX NetworkSort your ML from your NLP with this whitepaper from Qualtrics
Will AI replace most customer service teams by 2034?
September 27 by Nick GlimsdahlAs AI plays a greater role in customer service, Nick Glimsdahl shares 7 steps to help service leaders prepare for an uncertain future
Key metrics in the era of AI-powered support
September 18 by CX NetworkA customer service benchmark report assessing top KPIs and the impact of AI tools across industries
6 ways AI and GenAI connect & personalize your CX journey
September 16 by CX NetworkWatch this session from All Access: Customer Insights & Data Analytics presented by Coveo.
Elevating human understanding with AI: How Wellstar uses actionable empathy to improve CX
September 16 by CX NetworkWatch this session from All Access: Customer Insights & Data Analytics to learn about Wellstar's insights & AI journey with Canvs AI.
Optimizing AI-powered CX projects: Strategies for team collaboration
September 16 by CX NetworkWatch this session from All Access: Customer Insights & Data Analytics, presented by Verint
Klarna doubles down on AI ahead of IPO
September 13 by CX NetworkCost-cutting initiative allows fintech to scale operations without hiring new staff and reduce resolution time from 11 minutes to two
A guide to procuring trustworthy AI solutions
September 04 by Michael Charles BorrelliDiscover the five considerations CX professionals must focus on to effectively navigate the complexities of AI procurement and ensure AI is trustworthy