Why NPS declines and how to fix it

NPS has become the industry-standard metric by which brands track customer sentiment. However, this one-dimensional score fails to identify the underlying factors impacting customer satisfaction, often leaving CX teams struggling to discover, understand and act upon issues impacting NPS.

In this webinar, you’ll gain an in-depth understanding of how CX teams can overcome the limitations of internal feedback analysis by adopting an AI-driven solution. This approach enables them to proactively identify and address the factors behind declining NPS.

With practical examples, this webinar will demonstrate how CX teams can extract real-time, actionable insights from customer feedback to take corrective actions and drive customer retention and loyalty.

Attendees will learn:

• Drive impactful change throughout your organization: With real-time insights constantly flowing from customer feedback, CX teams can drive change using customer data.
• Pinpoint root causes behind NPS declines: Instantly identify specific "NPS drags" and gain the insights to solve them.
• Take faster corrective actions: Reduce time to act on CX issues from weeks or months to near real-time.
• Achieve higher customer retention rates: Strengthen loyalty and meet customer needs through more responsive and personalized actions.
• Improve strategy alignment: Measure and demonstrate ROI by enabling feedback to be directly linked to business outcomes.
  

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