[BY INVITATION ONLY] The State of contact center efficiency in the age of AI
Join this virtual round table discussion on leveraging AI and generative AI in contact centers
From measuring ROI to leveraging generative AI, join this webinar to explore everything you need to know about AI in the contact center
Participate in our virtual round table discussion on leveraging AI in contact centers, where we will delve into its impact on efficiency, decision-making, ROI measurement, implementation challenges, and the potential of generative AI for future enhancements. Explore practical insights and strategies for optimizing your contact center operations.
We will be exploring the following questions with you:
- What specific AI technologies or applications have proven most effective in improving contact center efficiency, and how are they being leveraged?
- In what ways have AI-driven insights influenced decision-making processes within the contact center environment?
- How do you measure the ROI of AI implementation in contact centers, particularly in terms of efficiency gains and cost savings?
- What challenges have arisen in implementing AI solutions in contact centers, and how have they been addressed?
- How can generative AI impact insights generation and decision-making?
- Looking ahead, what future developments in generative AI do you anticipate will further enhance contact center efficiency, and how do you plan to capitalize on these advancements?
Host
Rhiannon Chandler-Day
Community Director
CX Network
Anushka Gulati
Senior Solutions Consultant
Sprinklr
Marketing technology consultant with 6 years of experience in presales and solution consulting in the areas of customer experience, specialized in MarTech and AdTech. Specialized in marketing automation and orchestration, data analytics, design thinking, customer journeys, website optimization and personalization, website analytics and social media marketing.
Sponsor
