Support global customers securely and accurately in any language

With the power of AI, it is possible to support customers in ways that were previously expensive or impossible, for example, by communicating with a customer in their native language, regardless of time zone or agent capabilities. When it comes to humanizing AI, this is one of the most important steps you can take.

But with the rise in how large language models (LLMs) are used in CX, there are many misconceptions around the capabilities that can be facilitated, not least when it comes to translations. For example, many believe LLMs can be trained to be accurate in one language, then bolt on real-time translation capabilities to make that LLM multilingual. This is not true!

However, it is true that with the right AI, your agents can now communicate with customers in any language at any time.

Bust the myths and reduce your risks in this webinar featuring the experts from Language I/O. The team will help you understand the power of AI to transform your global support operations, regardless of where your customers are based or what language they speak.

The session will explain how you can ensure you are not compromising customer satisfaction – or brand reputation – through inaccurate and embarrassing translations. It will also explain how the threat landscape for customer data and AI models is changing, and how your business can minimize security risks while maximizing results.

Join this session to learn:

• How you can support customers in their native language, without making basic errors around articles, adjectives and masculine or feminine nouns.
• How you can ensure a human experience while reaping the benefits of AI.
• Where to identify business use cases and opportunities for leveraging a translation platform.
• How to ensure data are safe and secure, while protecting customers and their personal information.
  

Speakers

Heather Shoemaker
Chief Executive Officer
Language I/O

Heather Shoemaker is the Chief Executive Officer and founder of Language I/O.

By training, she is a software developer and linguist with a vision for how AI could solve human problems–especially connecting people across language barriers.

To Heather, AI isn’t just a trend but something she’s been working on for over a decade. Through her efforts and leadership, Language I/O defined the category of multilingual customer support. She continues to pioneer solutions in generative AI to help companies converse with their customers securely and accurately–without limitations.

Sheridan Orr
Chief Marketing Officer
Language I/O

Sheridan Orr is the Chief Marketing Officer at Language I/O. Before joining the Language I/O team, she was the Chief Marketing Officer for BuiltIn.com and served as the Managing Partner of The GTM Collective.

For two decades, Sheridan has worked in the tech sector, focusing primarily on high-growth, B2B, SaaS companies.

She has a passion for go-to-market (GTM) strategy and brand building. Sheridan received her undergraduate degrees from Meredith College in English Literature and Political Science and holds an MA from Vanderbilt University and an MBA from Tulane University. In her spare time, she’s an avid tennis player, dog mom, and world traveler.

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