Service Intelligence and 2025 trends: Modernizing your service operations with AI
How to curate winning customer service journeys with Service Intelligence in 2025
Join this webinar to learn about the next phase of the AI revolution: copilots and Service Intelligence
RegisterWhether it’s chatbots, AI-powered automation, generative AI or agentic AI, over the last four years CX Network’s annual research into the Global State of CX has confirmed that AI has become a must-have tool for CX practitioners. In 2025, with Copilots now available, the AI revolution is set to accelerate further.
On February 26, join us for an insightful webinar that dives into the transformative power of Service Intelligence and how it is reshaping customer service in 2025.
The session will explore the latest advancements in AI and how they can be leveraged to create more efficient, personalized and proactive service experiences. Whether you're a customer service manager, a tech enthusiast or a business leader, this webinar will provide you with actionable strategies and real-world examples to help you stay ahead of the curve.
Attendees will learn:
- Understanding Service Intelligence: Learn what Service Intelligence is and how it integrates AI and Copilot to enhance service operations.
- AI in customer service: Discover how AI-powered tools can automate routine tasks, predict customer needs, and provide personalized support.
- Real-world applications: Explore case studies and success stories from companies that have successfully implemented Service Intelligence.
- Future trends: Get a glimpse into the future of customer service and the emerging technologies that will drive innovation.
- Practical tips: Receive actionable advice on how to implement Service Intelligence in your organization and measure its impact.
Speakers
Greg Moser
VP, Customer Experience
Argano
As Vice President for Dynamics 365 Client Experience, Greg is responsible for driving the strategy and vision of the Microsoft Customer Experience practice and go-to-market for Argano’s Microsoft client experience solutions. He brings over 25 years of delivering customer experience enterprise disruptive and transformative programs, in addition has been involved in the some of the largest CX deployments globally. He has spent his career building customer experience practices, which have won multiple awards for CRM, customer service, financial services, and user adoption. Greg has worked for various organizations, including Avanade, Accenture, HCL, PowerObjects, Hitachi among others, working in a team environment focused on optimizing, creating, and being part of high-performing teams. Greg is a team-oriented leader, who is passionate about delivering balance through people, process, technology, and data to drive business outcomes.
Rob Teis
VP, Business Technology
AAON
Rob Teis, Vice President of Business Technology since January 2024, aligns technology projects to industry-leading best practices and AAON’s strategic goals. With expertise across a wide range of technology platforms, he oversees the development of AAON’s ECat Selection Software, CRM, SAP transformation, and tech support. In over 20 years at AAON, he served in several roles, including Vice President of Sales and Marketing from 2022 to 2024, Director of Sales from 2017 to 2022, and Applied Equipment Sales Engineer from 2003 to 2017. Rob is a Registered Professional Engineer in the state of Oklahoma and has been an ASHRAE member for over 30 years.
Sundar Raghavan
VP, Intelligent Business Applications
Microsoft
Sundar leads the product team responsible for the overall product vision, product strategy, customer and partner engagements, solution roadmap, pricing and packaging, and growth and adoption initiatives for those solutions. He works closely with strategic customers and partners to understand their critical needs and deliver product on-ramps that enable Digital Transformation journeys for customers of all sizes. He is an industry veteran with over two decades of experience in delivering and running mission critical business apps, hyper scale distributed systems, and Data/Machine Learning/Artificial Intelligence engines that power the experiences for billions of users and millions of businesses.
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