Masterclass: Learn how to reduce support operations costs by up to 60% with conversational AI
Through real-world case studies, you’ll learn how leading companies are using conversational AI to reduce support operations costs by up to 60% while expanding into new markets and maintaining enterprise-grade security protocols.
A strategic framework for multi-lingual support team consolidation and AI implementation
CX Network’s Global State of CX 2024 research found that conversational AI chatbots and virtual assistants were a top investment priority for CX practitioners, and this trend is showing no sign of slowing down. Conversational AI is critical to rapid expansion into global markets, allowing businesses to serve customers from around the world in their native languages.
Watch this practical masterclass to discover how leading organizations leverage conversational AI to transform their global support operations. Through real-world case studies, we explored three powerful strategies for driving business value through AI-powered language solutions.
Key skills:
- Discover the key skills leaders need for rapid market expansion and learn how companies enter new markets without building local language teams from scratch. Through practical examples, you’ll see how organizations maintain native quality support.
- Uncover how to overcome challenges around poor occupancy rates and staffing complexities while maintaining exceptional CX for customers wherever they are.
- Explore the process of upgrading legacy translation solutions to enterprise-grade alternatives that prioritize data security and cultural sensitivity while handling complex linguistic challenges.
Watch this masterclass to gain actionable frameworks for implementing AI-powered language solutions that reduce costs while enhancing global CX, backed by metrics and proven implementation strategies from successful case studies.
Speakers
Melonie Keeffe
VP, Customer Success
Language I/O
With over two decades of customer facing experience in high-growth, B2B, SaaS companies, Melonie has developed deep expertise in delivering customer value through the successful adoption of cloud solutions. She is passionate about attracting and retaining talent, driving organizational innovation, and developing relationships with diverse stakeholders. Her goal is to enable and empower our customers and her team to achieve their desired outcomes.Melonie received her Bachelor of Science in Management Science and Information Technology from Virginia Tech. In her free time, Melonie enjoys hiking with her family.
Hannah Goodman
Product Owner, Salesforce Service Console
Sky
Hannah Goodman operates as a product owner for Sky/Comcast streaming platforms, specializing in customer management and service technology. Facilitated by a background in translation and IT project management, she has paved the way to a pioneering global customer service strategy through the successful launch of translation tools.
Francesca Di Meglio
Editor
CX Network
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