Masterclass: Learn how to reduce support operations costs by up to 60% with conversational AI

CX Network’s Global State of CX 2024 research found that conversational AI chatbots and virtual assistants were a top investment priority for CX practitioners, and this trend is showing no sign of slowing down. Conversational AI is critical to rapid expansion into global markets, allowing businesses to serve customers from around the world in their native languages.

In this practical masterclass, you’ll discover how leading organizations leverage conversational AI to transform their global support operations. Through real-world case studies, we’ll explore three powerful strategies for driving business value through AI-powered language solutions. Join to receive a CX Network and Language IO-accredited certificate.

Key skills:

1. Discover the key skills leaders need for rapid market expansion and learn how companies enter new markets without building local language teams from scratch. Through practical examples, you’ll see how organizations maintain native quality support.
2. Uncover how to overcome challenges around poor occupancy rates and staffing complexities while maintaining exceptional CX for customers wherever they are.
3. Explore the process of upgrading legacy translation solutions to enterprise-grade alternatives that prioritize data security and cultural sensitivity while handling complex linguistic challenges.

Attendees will leave this masterclass with actionable frameworks for implementing AI-powered language solutions that reduce costs while enhancing global CX, backed by metrics and proven implementation strategies from successful case studies. All participants will receive a certificate of attendance.

Speakers

Sheridan Orr
CMO
Language I/O

Sheridan Orr is the Chief Marketing Officer at Language I/O. Before joining the Language I/O team, she was the Chief Marketing Officer for BuiltIn.com and served as the Managing Partner of The GTM Collective.

For two decades, Sheridan has worked in the tech sector, focusing primarily on high-growth, B2B, SaaS companies. She has a passion for go-to-market (GTM) strategy and brand building.

Sheridan received her undergraduate degrees from Meredith College in English Literature and Political Science and holds an MA from Vanderbilt University and an MBA from Tulane University. In her spare time, she’s an avid tennis player, dog mom, and world traveler.

Melonie Keeffe
VP, Customer Success
Language I/O

With over two decades of customer facing experience in high-growth, B2B, SaaS companies, Melonie has developed deep expertise in delivering customer value through the successful adoption of cloud solutions. She is passionate about attracting and retaining talent, driving organizational innovation, and developing relationships with diverse stakeholders. Her goal is to enable and empower our customers and her team to achieve their desired outcomes.Melonie received her Bachelor of Science in Management Science and Information Technology from Virginia Tech. In her free time, Melonie enjoys hiking with her family.

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