Discover the five trends CX Trendsetters are embracing to outpace their competition

In this webinar, we will explore the transformative role of AI in shaping CX trends for 2025. We’ll show how AI empowers agents and streamlines processes to maximize ROI.

AI has already driven massive shifts in service and the transformation is quickly accelerating. According to Zendesk’s seventh annual CX Trends research report, which surveyed more than 5000 consumers and 5,500 business respondents across 22 countries, 78 percent of CX leaders say that we are currently experiencing the largest CX transformation in half a century.

With a 66 percent increase in ticket volume since 2022 and a further 34 percent increase projected by Zendesk’s research, AI will be critical for businesses to keep up with ever-rising demand.

Thankfully, the research found that consumer favorability of AI in CX has surged by 18 percent year on year, demonstrating that the technology, when deployed correctly, can provide major improvements in customers’ experiences.

Attendees to this webinar will gain insights into the key trends, practical strategies, and statistics illuminated by Zendesk’s research that highlight AI’s vital role in customer engagement. This session will provide practical tools for businesses to enhance their customer service operations and foster deeper connections with their customers.

You will also hear from a top CX leader and Zendesk customer on actionable ways to incorporate these trends into your 2025 plans.

Key takeaways:

• Empower agents: Learn how AI enhances the skills of customer service agents, boosting creativity and empathy in interactions.
• Maximize ROI: Discover strategies to integrate AI tools that streamline processes and improve customer satisfaction.
• Consumer insights: Understand that 70% of consumers see a widening gap between companies that use AI effectively and those that do not.
• Future trends: Explore key trends like increased automation, feedback loops, and the rise of self-service options.
• Practical applications: Get actionable insights to help organizations deliver exceptional customer service.  

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