Evolving experiences with AI: CX leaders reveal the path ahead
Comprehensive study and analysis of how artificial intelligence (AI) is transforming customer experience (CX) strategies.
More than 80% of CX leaders believe AI will be a clear differentiator for their organization in the future. Join this webinar to discover how, where and when it can work for you.
RegisterIn 2024, Genesys surveyed 1,000 CX leaders to find out how AI is reshaping their CX strategies. The results showed that 70 percent believe AI is helping their journeys feel more empathetic to the customer and 59 percent expect that adopting AI for CX will lead to increased customer loyalty and lifetime value. But how can your organization reap the benefits of AI?
Join us on May 13 at 12:00 ET/ 09:00 PT as Greg Thomas, Senior Director, Thought Leadership at Genesys presents key findings from the research and discusses what lies ahead for AI in the customer and employee experience.
Attendees will learn:
- How AI is delivering tangible value to CX leaders today through personalization, automation and predictive analytics.
- Balancing efficiencies with human-centric interactions
- Guidance on how to approach AI in future customer and employee experiences
Speaker
Greg Thomas
Senior Director, Thought Leadership
Genesys
Greg Thomas, Senior Director of Thought Leadership at Genesys, has spent his career helping explain how technology solves business challenges. He looks after the thought leadership team at Genesys, which connects the dots on trends in the CX industry to enable leaders across the industry to chart their future. Greg has more than 20 years of experience in communications, marketing, and thought leadership across the technology industry.
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