AI-powered, self-learning CX: Elevate engagement with intelligent automation
Find out how to master modern CX by balancing assisted support, modern tech and AI to turn data into a strategic advantage
Discover how to optimize efficiency and elevate customer experiences with seamless automation, while maintaining the personal touch where it truly matters
In today’s rapidly evolving digital landscape, delivering exceptional customer experiences (CX) requires striking the perfect balance between automation with the human touch.
Join us for an insightful webinar that will explore how AI-powered technologies can revolutionize customer service by personalizing and automating proactive interactions, while augmenting the performance of your entire team, from agents to supervisors.
From streamlining operations to empowering your team with AI-enhanced tools, this webinar will guide you through the key ways to modernize your approach to customer service, ultimately delivering a personalized and proactive experience that sets your business apart.
Join this session to discover:
- How AI helps solve the hardest CX challenges by seamlessly integrating assisted and unassisted support, modernizing your technology stack and using data-driven insights to optimize every customer interaction.
- How to leverage Customer Satisfaction (CSat) scores as a strategic tool for continuous improvement and use advanced topics analysis to enhance future interactions.
- Actionable strategies for taking full advantage of your data—turning insights into impactful operational changes that drive business success.
Please note: This session will run at 11AM Gulf Standard Time.
Speakers
George Gharios
MEA Account Executive – Customer Experience
Cisco
George is a seasoned Cisco veteran with over 20 years of expertise in the contact center space. Currently leading the transformation of customer experience across the MEA region, he is known for his innovative approach to solving complex challenges. During his tenure with Cisco's services organization, George has worked closely with countless customer implementations, becoming adept at identifying gaps and crafting creative, out-of-the-box solutions to support businesses in delivering exceptional customer experiences. Throughout his career, George has held multiple strategic and technical roles, giving him a well-rounded perspective on the contact center industry. His hands-on experience and strategic mindset make him a trusted advisor for businesses looking to modernize their customer service operations. George holds a Bachelor's degree in Communications Engineering and remains a lifelong learner. Fluent in Arabic, English, and French, he brings a multicultural approach to his work, enabling him to engage with diverse teams and customers across the globe.
Hussein M. Dajani
Chief Centricity Officer and Chief Marketing Officer
Petromin Corp
During his 24+years career, Hussein has been able to demonstrate astute leadership, career growth, corporate success, strategic thinking as well as building a personal brand – all of which were achieved by working for great companies & with great talents. Hussein's core expertise lies in the Digital Marketing & Tech space, evolving over the years from a pure player marketeer. Prior to joining Petromin Corporation as Chief Centricity and Marketing Officer, Hussein was at Deloitte Digital as a Partner for the Advertising, Marketing, Content, CX, & Commerce market offering & Head of ACNE Middle East (a Deloitte Digital business) and Hussein was the GM for Digital & CX Transformation with Nissan Motor Co. for Africa, Middle East, India, Turkey, & Oceania overseeing some of the most dramatic customer transformations the company has had to go through in recent times. His contribution to the organization was recognized by senior leadership & lead him to winning the AMIEO Chairperson Nissan Way Award in July 2021.
Ram Jalan
Director Customer Journey Transformation
DAMAC Properties Co. LLC
Pioneering the intersection of AI, Digital Transformation, and Customer Experience to drive measurable business impact.
I am leading digital transformation at DAMAC Properties, focusing on AI innovation, customer journey optimization, and digital revenue growth.
PARTNER
