[BY INVITATION ONLY] Beyond FAQs: Building robust self-service powered by AI
Fueling contact center efficiency with self-serve and chatbots your customers will actually use
Join Alan Gibson from Sprinklr for an interactive roundtable with CX leaders about how AI is evolving self-service
Taking place on May 16, 2024, this is an invitation-only, virtual and interactive roundtable featuring senior level CX executives designed and allowing sharing and discussion with peers.
Today, customers overwhelmingly prefer the option to resolve their queries and issues on their own. In fact, 96 percent of customers first explore self-service options where they don’t have to speak to an agent, however, only 8 percent believe they are able to meaningfully resolve issues by themselves. Amongst Gen Z customers, 40 percent report they will abandon a service issue when unable to resolve it on their own.
Brands can no longer rely on cookie-cutter chatbots and generic FAQs to meet the rising tide of customer expectations. Contact centers are making a remarkable shift from assisted channels to self-service. The future belongs to companies that can master the effective use of AI and automation to solve the more-than-basic queries via self-service.
Join this exclusive virtual interactive roundtable to discuss:
- How businesses are measuring the success and efficiency of AI-driven self-service options.
- How brands can bridge the gap between customers’ willingness to explore self-serve options and their confidence in resolving them.
- How contact centers are navigating the transition from assisted channels to self-service.
- How to define and deliver proactive care for your customers in 2024.
- How to maintain a personalized customer experience while simultaneously offering relevant automated solutions.
Register your interest by emailing rani.kuppusamy@cxnetwork.com and we will be in touch.
Speakers
Alan Gibson
Contact Centre Specialist
Sprinklr
Alan is a Contact Centre Specialist working for Sprinklr with its UK customers. His focus is on the realization of modern contact centres that provide seamless, frictionless journeys and experiences for customers and agents alike, using the Sprinklr Service unified platform for CXM. Alan has worked in the CCaaS industry and in consulting for many years, leading practical and service outcome orientated application of AI, analytics and automation.
Rhiannon Chandler-Day
Community Director
CX Network
Sponsor
