CX Reports
CX Network is committed to providing customer experience professionals with the most comprehensive selection of market reports and research reports on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of reports, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Advancing the customer experience with AI
March 07 by CX NetworkLearn how early adopters are embracing AI to deepen engagement with customers, and the CX and financial returns they are achieving as a result
The future of CX Ebook
March 01 by Jerome SmailFeaturing insights from McDonald’s, AB InBev, BT Group, Electronic Arts and The NTWK
Everything you need to know about AI in CX for 2024
December 22 by CX NetworkHow AI is helping CX practitioners to transform the CX function and its place in the wider organization
How to master customer data analytics for 2024
December 20 by CX NetworkIn this report, CX Network explores the data analytics capabilities businesses need to get valuable insights in 2024 and beyond
Leveraging the modern contact center to drive your 2024 CX strategy
December 06 by CX NetworkWhy hyper-personalization and machine customers need to be on the practitioner’s radar for 2024
Workforce management for the contact center in 2024
November 29 by CX NetworkDiscover how contact center leaders in APAC are integrating new technology for hybrid and distributed teams
Journey management: Placing CX at the heart of business strategy
November 03 by CX NetworkHow to put qualitative and quantitative customer data at the center of business decision-making
Artificial intelligence for customer engagement
October 31 by CX NetworkUnderstand why data and personalization are the foundations of deeper customer relationships
Leveraging data analytics for contact center optimization
September 29 by CX NetworkDiscover how conversational analytics and predictive intelligence are transforming customer communications
The state of the customer journey experience 2023-2024
September 20 by CX NetworkDiscover why enterprises are evolving from brand-led journeys to customer-centric journey enablement.
Driving customer centricity in the contact center
August 31 by Leila HawkinsFind out which factors can drive a customer centric culture in any organization
How to drive customer-centricity with VOC and automation
June 20 by Adam JeffsUncover key insights from Mastercard, Citibank, Vodafone and Alibaba on the current state of VOC and how it promises to progress