Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, the resources below cover how AI is advancing personalization, business operations and loyalty in CX. CX Network also has a series of guides related to AI, including: AI in CX: A CX Network guide, The ethical AI guide for customer experience, The complete guide to generative AI for customer experience, A guide to measuring the ROI on AI-powered CX and The predictive CX guide.
Freshworks unveiled the next generation of its Freddy Agentic AI Platform
June 18 by Amelia Brand
Freshworks unveils Freddy Agentic AI to automate tasks, cut costs & boost CSAT with no-code agents
How Conduent prepares customers for automation
June 19 by Chloe Chappell
Learn from John Mackey who explains how Conduent prepares customers for automation
Walmart Mexico's customer insights revolution with AI
June 16 by Francesca Di Meglio
Learn about how Walmart Mexico's customer insights were transformed by leveraging AI
The practical guide to AI agents
June 11 by CX Network
Find out about AI agents and how this artificial intelligence in CX is enabling more efficiency
9 Ways rapid tech advancement is reshaping APAC customer expectations
June 03 by Jerome Smail
Discover how the tech advancement in APAC is transforming customer expectations
5 Best practices with conversational AI in APAC
May 29 by Rhiannon Chandler-Day
Learn about conversational artificial intelligence (AI) and its application and impact in customer experience (CX)
Keep CX management human in the age of AI
May 27 by Francesca Di Meglio
Learn about how to keep customer experience (CX) human in the age of artificial intelligence
The ethical AI guide for customer experience
September 24 by CX Network
A guide to ensure your use of AI is responsible and fair
The predictive CX guide
September 24 by CX Network
We explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
A guide to measuring the ROI on AI-powered CX
September 24 by CX Network
CX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The complete guide to generative AI for customer experience
September 24 by CX Network
CX Network’s guide to generative AI, how it benefits CX and how to implement it
Artificial Intelligence in CX: A CX Network guide
August 24 by CX Network
Everything you need to know about AI in CX, from its key capabilities to how your peers are investing
