CX Reports
CX Network is committed to providing customer experience professionals with the most comprehensive selection of market reports and research reports on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of reports, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Benchmarking contact center efficiency: Key metrics and best practices
October 23 by CX Network
How to ensure your contact center is contributing toward corporate targets, by measuring and improving CX performance
CX in financial services 2024
October 02 by Jerome Smail
How the financial services industry is using tech to drive customer centricity, with insights from Allianz, Standard Chartered, Visa, 1CG, Birdie and Talkdesk
The state of customer journey success 2024-2025
September 25 by CX Network
Find out how to overcome the biggest roadblocks in journey management and ensure your organization is delivering the best customer experiences possible
The A-Z of intelligent customer engagement
September 05 by Leila Hawkins
How first party data can engage the modern connected customer, foster loyalty and drive growth
How to grow your customer base, enhance UX and drive sales
September 05 by Melanie Mingas
Discover how CX practitioners are using company and customer data in new ways to grow the customer base, drive sales and improve channel experiences
Three ways to drive contact center efficiency in the age of AI
August 27 by CX Network
Discover how AI, automation and skilled agents are transforming efficiency in the contact center
Elevating contact center performance through effective agent management
August 09 by CX Network
Find out how organizations in the APAC region are overcoming common challenges around managing agents and resources
Maximizing data strategy for enhanced CX with AI
August 06 by CX Network
How to ensure data quality, regulatory compliance and security, when creating AI models
Creating a virtuous circle with AI and digital experiences
June 28 by CX Network
Discover how to take your AI use beyond chatbots and IVAs to deliver world-class digital CX
Redefining the role of the retail contact center
June 26 by CX Network
Why retailers are striking a balance between service and sales to create a revenue-generating contact center
Measuring the returns on AI-powered CX
June 19 by CX Network
The real world financial and CX gains that can be expected from an AI deployment
The Global State of CX 2024
May 23 by CX Network
How generative AI, data and customer demands are shaping CX in 2024
