Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
All Access: Future of CX 2025

Events

Dec
01 - 02 CX UK Exchange
Dec
02 - 03 All Access: Future of CX 2025
Dec
04 How to win loyalty in 2026
Dec
09 Tech vs. Humanity: Redefining The Agent Role

Popular Content

1 The top 10 CX podcasts to listen to in 2026
2 CX trends in 2026: How to avoid the hype and drive real-world results
3 Trump blocks CFPB funding, threatening consumer protection
4 Customer experience is the next product: Startups can’t afford to treat CX as support
5 Employee engagement 101: Rethinking EX in the age of declining trust
6 CMA launches major crackdown on hidden online fees in first test of new consumer law

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

map

Our Community

With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 176,000+ community includes leaders from the following B2B companies

logos

Turn insight into strategy.
Sign up and get unlimited access to our full content library and networking tools.
All for free.

Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

See More

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

See More

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

See More

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

See More

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

See More

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony
Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Ashlea Atigolo
Ashlea Atigolo

Co-founder, INATIGO

Managing partner, Consult Venture Partners

Claire Cunningham
Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis
Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes
Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill
Claire Hill

Customer operations director

Travel Counsellors

Ebrahim Hyder
Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel
Gabrijela Juel

Head of Customer Solutions and CX operations

Domain

Andrae Kirkland
Andrae Kirkland

Lead tech program manager

Nike

Yvette Mihelic
Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu
Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi
MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian
Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda
Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor
Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye
Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya
Rekha Weerasooriya

VP - customer experience and people development

Dialog Axiata PLC

Get The Latest News & Insights

Subscribe to our newsletter for free:

Question About CX Network?

CX Network empowers you to present your brand and solutions to an engaged audience across key content formats and advertising channels. Our experienced digital content and marketing unit collaborate closely with your team to craft a personalized campaign that aligns with your objectives and delivers ROI.

Contact us to learn how you can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.

Contact Us

FIND CONTENT BY TYPE

CX Network COMMUNITY

ADVERTISE WITH US

Advertise Now

JOIN THE CX Network COMMUNITY

Join today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

Become a Member Today
iqpc logo

CX Network, a division of IQPC

© 2025 All rights reserved. Use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookies Settings.

Careers With IQPC| Contact Us | About Us | Cookie Policy