In 2020, when global travel dropped by 75 percent due to the outbreak of the Covid-19 pandemic, one travel company experienced growing support volumes due to a change in its approach to customer service.
In this white paper, find out how Travix teamed up with Freshdesk to change its customer support strategy to focus on efficient deflection via chatbots and self-service, and faster resolutions with smart escalation workflows and effortless agent experiences.
By employing the use of Freshdesk Support Desk and Freshdesk Messaging, Travix was able to solve many of the issues its agents faced to enhance customer satisfaction levels.
Download this white paper to discover how:
- Travix dramatically reduced refund requests
- Personalized omnichannel services led to more engaged customers
- Complex customer queries were routed directly to agents to speed up resolution times