The Covid-19 pandemic accelerated the adoption of many new technological solutions. In the world of CX, this was a catalyst for super-charging the competitive edge of organizations across all industries, particularly those in the Asia-Pacific region.
For a time, these new solutions replaced traditional touchpoints. However, the challenge now is to dovetail digital tools with human interaction and meet the rapidly evolving customer demand for instant and effective service.
Download this report from Zendesk to learn how Mastercard, Humm Group and Accor navigated and tackled this modern-day paradox to enhance their CX strategy and engage with customers on their terms.
Download this expert insights eBook to learn about:
• Digital transformation in call centers
• CX strategies to enhance post-pandemic CX
• How to create hybrid experiences to resonate with a wide customer base
• The importance of people development across CX teams
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