The customer experience landscape is constantly evolving, and businesses need to be prepared for the future. Emerging technologies such as AI, Web3, and the metaverse are increasingly being leveraged to create memorable and unique experiences that resonate with a new generation of customers. CX professionals will need to understand how to navigate an ever more interconnected world that blurs the boundaries of physical and digital.
Watch this session for an inspiring snapshot of some of the most important future CX trends:
- Keeping up with a new generation of “connected customers”
- The role of emerging technologies in CX: AI, metaverse, and immersive experiences
- Next-gen Internet: Web3, zero-party data, and loyalty