Joshua
Tye is a strong achiever with a history of developing teams and creating
winning business partnerships. Joshua has demonstrated a successful history of
leadership with achievements as such as: negotiating a 25 billion dollar
contract, scaling businesses to 12 times its size and skyrocketing key indicators
up by 71%. Among many achievements his proudest and most notable is the
development of deeply committed and engaged teams, where he has reduced
employee turnover by 112%, as well as developed and mentored leaders. Joshua’s
free time is spent on a piano, volunteering to aid refugees at soup kitchens
and reading a new book weekly.
Leveraging machine learning to analyse voice of the customer data can be the key to improving customer support capabilities across multiple channels. Join Joshua Tye, Senior Customer Operations Leader at Cash App, as he explains his dynamic approach to scaling omnichannel capabilities. Joshua will be discussing: