Enhancing Customer Experience through
Personalization, Data and Self ServiceAugust 16 - 18, 2022 | Free CX Network Online Event
Personalization, Data and Self Service
As Vice President for Dynamics 365 Client Engagement, Greg is responsible for driving the strategy and vision of the Microsoft Dynamics 365 CE practice and go-to-market for ArganoArbela’s client engagement solutions. He brings over 22 years of delivering customer experience transformative programs and has been involved in the some of the largest CRM deployments globally. He has spent his career building customer experience practices, which have won multiple awards for CRM, customer service, financial services, and user adoption. Greg has worked for various organizations, including Avanade, Accenture, HCL, PowerObjects, Hitachi among others, working in a team environment focused on optimizing, creating, and being part of high-performing teams. Greg is a team-oriented leader, who is passionate about delivering balance through people, process, technology, and data to drive business outcomes.
Day Three - 18 August 2022
10:00 AM The global CX impact for Financial Services
No other industry is changing customer experience (CX) practices and platforms with more urgency than financial services. Join CX experts from Microsoft and ArganoArbela as they dig what has changed, why, and—most importantly—how to adapt.
- Learn how tighter regulations and global competition are pushing transformation
- Understand how customer behavior is shifting from transactional to “personal”
- Discover tactics and tools to transform customer service from an OPEX into a revenue driver
In Partnership With :
©2024 IQPC. All rights reserved.
