No other industry is changing customer experience (CX) practices and platforms with more urgency than financial services. Join CX experts from Microsoft and ArganoArbela as they dig what has changed, why, and—most importantly—how to adapt.

• Learn how tighter regulations and global competition are pushing transformation
• Understand how customer behavior is shifting from transactional to “personal”
• Discover tactics and tools to transform customer service from an OPEX into a revenue driver