This infographic highlights the trends in the Asian telco industry and how telecoms companies can improve their CEM to align with growing customer demand.
Customer experience has long been a buzzword in Asia's telecoms industry, but a growing volume of research is showing that customers remain dissatisfied. How serious are these trends and what impact is this having on business? We collate the latest statistics in an infographic to find out.
The infographic covers:
- Increasing customer demand
- The effect on customer spending habits
- The impact on Asia's telcos
- How Asia's telcos can improve
And for more about the telecomes industry in Asia, check out Customer Experience Management: Telecoms, Asia's only dedicated CEM Telecoms show with specific focus on Asian operators.