Artificial intelligence (AI) is transforming everything, from the way we work to the way we handle customers and design their experiences. The business benefits of AI, however, are often elusive as emphasis continues to fall on the technology rather than the business outcomes it enables.
Yet AI can simplify the experience for both the customer and the contact center administrator. Gartner estimates that by 2026, conversational AI deployments within contact centers will reduce agent labor costs by US$80 billion.
This white paper from Talkdesk details the concrete actions businesses can take to effortlessly implement an end-to-end AI strategy. This can enable the contact center to save costs while improving CX and, ultimately, customer retention.
Download this white paper to discover:
• How conversational AI voice assistants can take the complexity out of interactive voice response (IVR) navigation.
• Why human-in-the-loop AI training is important for ensuring higher quality data sets.
• How agent assistance can increase productivity and reduce costs through intelligent guidance.