For insurance industry customers, a great experience is built on efficiency, accurate information and compassionate, personalized support. With each insurer serving millions of customers, however, the realization of these objectives requires intelligent automation.
In this white paper from EdgeVerve, an insurer with more than 39 million customers details how it used intelligent automation to streamline and automate its complex business processes and work through a backlog of 70,000 customer records.
Download this case study to find out how AssistEdge helped to reduce error rates to less than three percent by automating more than 80 processes across cross-functional bots to maximize ROI.
Download this white paper to discover:
1. How intelligent automation can improve the overall customer service for insurers.
2. How AI-enabled automation helped save operational costs to the tune of US$6mn.
3. Ways automation helps reduce the occurrence of errors and scale up simultaneously.