When it comes to customer service, the last two years have presented problems no one could have predicted.
As the full impact of the pandemic dawned on organizations and on their markets across Asia, service departments faced not only previously unimagined levels of volume, but also entirely new demands around personalization and empathy.
Service teams across Asia have had to overcome distinct stages of an evolving crisis while leveraging technology to allow them to continue to connect with customers when they needed it most.
This was instrumental in ensuring that service resilience was maintained and how the pandemic is affecting businesses and customers globally.
See how service teams across ASEAN adapted when the pandemic disrupted normal life.
Download this ebook to learn how to adapt your service organisation in a changing environment, including how to:
- Meet new business priorities
- Exceed customer expectations
- Scale support across all channels
- Empower your employees