Fail to set the right priorities and your self-service strategy may backfire. Poorly designed self-service channels can create new pain points for customers, requiring costly reworks to correct or, if left unaddressed, can lead to customer churn.
By offering intuitive self-service solutions, you can exceed customer expectations by providing the right content in the right context—before customers are aware of their need.
This report explores six proven best practices for offering relevant, tailored support without the use of an agent.
Download this report to learn:
- How to make your support content quickly accessible, no matter where it resides
- Why intelligent search is key to a robust case deflection strategy
- Ways to offer proactive contextually relevant support
- How to leverage machine learning to improve customer experiences
- Which analytics to measure for case deflection and self-service success