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Contact center efficiency checklist

CX Network | 02/08/2022

Information security in remote and hybrid work models for contact centers poses a real challenge for modern organizations. Keeping customer data safe from external attacks and insider threats is a top priority.

Use Talkdesk's checklist to ensure your brand safely accesses the benefits of hybrid contact center models: the flexibility and balance demanded by employees as well as the visibility and structure desired by leaders. 

Download this checklist for guidelines and tips around:

  • Access control and management.
  • Agent oversight and compliance management.
  • Vendor selection.
Download PDF Attachment

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