Gone are the days when your contact centre was a reactive, post-event department concerned only about customer ratings.
Service is now an integral part of the customer journey that can make or break your CX endeavours and this has seen the contact center transform into an Experience Center that generates revenue and directly impacts and influences critical business objectives.
This whitepaper from Sprinklr explains how to turn your contact centre into an Experience Centre. It covers why brands must accelerate their CX transformation initiatives to match evolving customer expectations and explains the shift in the focus that is currently underway as service suites evolve to drive next-generation customer experiences.
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Download this whitepaper to discover:
• The three core pillars of future-ready customer service.
• How an AI-based approach can transform your contact centre into an experience centre.
• Where you stand in the experience center transformation journey and how to benchmark your organization using Sprinklr’s maturity assessment framework.
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