Delivering an effortless customer experience (CX) is the best way to gain loyalty, with brands like Netflix and Amazon leading the way pushing CX to new heights. Consumers worldwide have grown accustomed to personalized and frictionless journeys, yet many are unaware that it is Artificial Intelligence (AI) raising the bar to create gold-standard customer experiences.
Having a connected brand experience across the entire customer journey is essential to transform CX the right way, and it must include contact centers.
This ebook explores the five crucial steps to AI-driven CX outcomes, their impact in contact centers and how their application can create a Netflix-like customer experience.
Download this ebook to understand:
- What the purpose of AI and automation is
- The top AI-powered operational CX outcomes
- Why is it important to create a Netflix-like CX
- The five crucial steps to embed AI into contact centers