As tourism and international travel restart smart customer experiences will be instrumental for securing sales. To fast-track recovery, travel and hospitality providers will need to deliver CX that can rebuild customer confidence and restore any lost trust. This will require superior CX that can scale up (and down) quickly to reflect demand and can be delivered within narrow budgets.
The good news is – you can optimize and scale CX fast, efficiently and cost-effectively. This eBook explores how Firstsource helps travel and hospitality brands overcome the trickiest of CX challenges with the best of human and digital capabilities. Read the eBook to learn how its omnichannel, automation, AI and right-shore solutions have enabled clients to:
- Launch a live service in less than three weeks
- Deliver a 200 per cent increase in customer channel efficiency
- Lower customer care costs with 19 per cent less contact
- Find a 30 per cent increase in initial cost savings