To say that the past three years have been transformative for CX would be an understatement. From the initial shock waves of the Covid-19 pandemic to persistent economic uncertainty, businesses around the world have been forced to radically change nearly every facet of their operations.
No area has seen more turbulence than customer service and this disruption is driven by a dramatic shift in customer expectations. Today, customers want immersive experiences that are highly personalized and in their control.
Compiled from business and VOC insights, this whitepaper from Zendesk charts the trends that CX practitioners need to leverage in 2023. It presents the developments that are driving change and explains how and where businesses can make the most impact on customer satisfaction.
Download this white paper to discover:
• How artificial intelligence (AI) is being used to create seamless and immersive experiences.
• Why conversational AI is the key to customer empowerment.
• The leading consumer sentiment trends that are reshaping CX.