The global consumer landscape has changed dramatically over the past 18 months leading to many businesses feeling unsure of the best way to move forward in 2021.
This 2021 Global Consumer Trends report from Qualtrics, based on research from 18,000 consumers around the globe, looks at how consumer behavior will continue to change in a post-pandemic world, as well as the impact consumer experience has had on trust and advocacy across a number of industries.
The report focuses on a range of important issues such as how Covid-19 changed the consumer landscape, what matters most to consumers in 2021, and how various industries stack up when it comes to the approach they have taken this year to consumer experience.
Download this report to discover:
- How consumer behavior will change across 17 industries in the next 12 months.
- What opportunities lie ahead for brands to continue satisfying their customers and encourage growth in the years ahead.
- What the key factors driving purchasing decisions are.