Customers’ behavior is changing. Their buying decisions are influenced by corporate ethics, they want to serve themselves and true convenience is now worth paying for. These emerging trends combined with the nuance and diversity of the Europe, Middle East and Africa (EMEA) region present a growing need for CX practitioners to reassess their strategies and investment priorities.
Covering all of this, the Global State of Customer Experience in EMEA 2022 report explores how leading organizations are pivoting to capture top trends and react to emerging challenges. With insights from 135 CX practitioners and leaders from TSB, Pinterest and Roche, this report reveals how much enterprises are investing in CX solutions, how their budget priorities are changing and how ROI can be measured.
Download this report to:
• Gain a deeper understanding of the CX shifts occurring across the EMEA region.
• Find out how to utilize digital channels to solve customer pain points.
• Learn about the top challenges shaping business strategy.
On November 2, 2022, CX Network will host a discussion on the trends identified in this report. Find out more and register here.
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