Customer service teams play a crucial role in business growth today. In fact Salesforce’s study of 300 CX professionals based in Australia and New Zealand saw 75 per cent of the service decision makers involved reveal that customer service drives significant revenue for their brand.
To drive revenue through customer care, decision makers in customer service teams are often faced with unlocking process and service upgrades to encourage growth in customer lifetime values.
Here, CX experts from the likes of Foxtel, NRMA and Xero share field-tested strategies they have deployed to impress clients and prospects based in Australia and New Zealand.
Download this eBook to learn about:
- The art of compassion and agility in a crisis
- Using customer analytics to deliver greater experiences and genuine ROI
- Boosting support interaction volumes to enhance experience value
- Combatting data silos to drive cultural change and higher NPS