With competition for customers and market share increasing, CX is no longer just “nice to have”. As a result, organizations are placing more focus on investments that will provide an edge, meaning CX leaders are in a unique position to drive change.
They face four key challenges, however: disconnected data, unactionable data, a lack of context and misalignment across CX teams.
The 2023 CX Leader Handbook from Verint explains how CX leaders can become CX heroes by overcoming these challenges to maximizing their impact on the organization.
Download this whitepaper to discover:
• How to connect CX data across functions and turn insights into real-time action.
• Methods to source crucial context from CX data and align cross-functionally between departments.
• Why a smaller CX budget can still make a difference.